1) Scope and definitions

This Cancellation (Revocation) Policy applies to purchases made on https://rabbit-labs.com (the “Site”) and should be read together with our Terms and Conditions: https://rabbit-labs.com/terms-and-conditions/.

For purposes of this policy:

• “Consumer” (B2C) means an individual acting for purposes outside their trade, business, or profession.
• “Business customer” (B2B) means a customer purchasing for business purposes.
• “Contract” means your purchase of products from Rabbit-Labs.
• “Goods” means the physical products you purchase.

2) Order cancellation before shipment

• Before shipment: You may request cancellation before your order is marked “shipped.” We will make reasonable efforts to accommodate cancellation requests received before shipment.
• After shipment: Once an order is marked “shipped” and a tracking number is issued, the order cannot be canceled. In that case, any return/refund request is handled under our returns process (including the EU right of withdrawal for eligible B2C orders).

3) EU/EEA/UK consumers (B2C): 14‑day right of withdrawal

If you are a Consumer located in the European Union/EEA (and, where applicable, the United Kingdom), you generally have the right to withdraw from a distance contract within 14 days without giving any reason, subject to the conditions below.

3.1) Withdrawal period

The withdrawal period expires 14 days after the day you (or a third party indicated by you, other than the carrier) acquire physical possession of the Goods.

If your order contains multiple goods delivered separately, the 14‑day period runs from the day you acquire physical possession of the last item.

3.2) How to exercise your right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g., email). You may use the contact details below.

Contact:

• Email: [email protected]

To meet the withdrawal deadline, it is sufficient for you to send your withdrawal notice before the 14‑day period has expired.

3.3) Effects of withdrawal (what we refund)

If you withdraw from the contract in accordance with this section:

• We will refund all payments received from you for the Goods.
• We will also refund the standard outbound delivery cost (if any) you paid for the least expensive standard delivery option we offered at checkout.
• If you chose a more expensive delivery method than our standard option, we will refund only the cost of the standard option.

3.4) Return shipping and deductions

• Return shipping: You are responsible for the direct cost of returning the Goods.
• Diminished value: We may make a deduction from your refund for any loss in value of the Goods if the loss results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.
• Condition expectations: For electronics and accessories, this generally means you may inspect the item as you would in a retail store. Use, installation, soldering, programming, testing in a way that leaves marks/residue, missing components, or damaged packaging may result in a deduction (or refusal where permitted).

3.5) When we issue the refund

We will process refunds without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.

We may withhold the refund until we have received the Goods back, or you have supplied evidence of having sent the Goods back, whichever is earlier.

Refunds are issued to the original payment method unless otherwise required by law.

3.6) Return deadline

If you withdraw, you must send back the Goods without undue delay and in any event no later than 14 days from the day you communicated your withdrawal to us.

4) United States orders (and other non‑EU orders): post‑shipment returns for unopened items

For U.S. orders (and other orders where the EU/EEA/UK 14‑day withdrawal right does not apply), once an order is marked “shipped” and a tracking number is issued, the order cannot be canceled. However, you may be eligible for a return/refund under the following conditions:

• Unopened/unused condition required: A refund may be available minus original shipping costs if the package is unopened and returned to us in brand‑new, resalable condition.
• Return shipping is the customer’s responsibility: You are responsible for all return shipping costs, and shipping charges are non‑refundable.
• Refused delivery / return to sender: If delivery is refused and the package is returned to us, the refund (if any) will be processed minus original shipping costs and minus any carrier return fees/penalties charged to us.
• RMA required: All returns must be pre‑authorized and issued an RMA (Return Merchandise Authorization). Unauthorized returns may be refused and/or returned to sender.

5) Buyer’s remorse / opened or used products (restocking fees may apply)

If you change your mind about a purchase for reasons unrelated to product defects or errors on our part (“buyer’s remorse”), your return/refund eligibility is governed by our Terms and Conditions (including any restocking fee and condition requirements for opened/tampered/used items).

Please review: https://rabbit-labs.com/terms-and-conditions/ (see the sections addressing Buyer’s Remorse and Restocking Fees).

Nothing in this section limits any non‑waivable statutory rights that apply to you.

6) Refused deliveries, “return to sender,” and customs/duties/taxes (international orders)

6.1) Customs duties, taxes, and import fees

For international shipments, you are responsible for all customs duties, VAT/GST, brokerage fees, and import taxes assessed by your country.

6.2) Refusal to pay duties/taxes or refusal of delivery

If a shipment is refused, not accepted, or returned to sender due to:

• refusal to pay customs duties/taxes/fees,
• failure to provide required customs information,
• failure to respond to carrier/customs requests,
• an incorrect or incomplete address provided by the customer,
• or any other reason not caused by Rabbit-Labs,

then the order will be treated as an undeliverable/returned shipment.

In these cases:

• Original shipping charges are non-refundable.
• Any carrier return charges, handling fees, brokerage fees, or penalties assessed to Rabbit-Labs will be deducted from any refund.
• If the carrier or customs authority destroys or abandons the package (or it is not recoverable), no refund will be issued.

6.3) Returned package fees and reshipping costs

If a package is returned to us and you request reshipment:

• You must pay all reshipping costs (including any additional duties/taxes if applicable).
• We may require address verification before reshipping.

7) Return authorization and return conditions

• RMA required: All returns must be pre-authorized and issued an RMA (Return Merchandise Authorization). Unauthorized returns may be refused and/or returned to sender.
• Packaging and completeness: Returns must include all accessories, manuals, cables, and original packaging (where applicable). Missing items may result in deductions or refusal.
• Opened/used items: Opened, used, modified, soldered, programmed, or otherwise altered electronics may be ineligible for return except where required by law (e.g., defective goods).

8) Important notes for electronics, security research tools, and compliance

Some products are intended for security research and educational use. Please review product listings and our Terms and Conditions for usage responsibilities and legal compliance.

9) Contact

If you have questions about cancellations, withdrawals, or returns, contact:

• Email: [email protected]

10) Priority of terms

If there is a conflict between this policy and our Terms and Conditions, the Terms and Conditions control, except where mandatory consumer protection laws require otherwise.