Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days from when an order is placed, not when the item arrives. If 30 days have passed since your purchase, we can’t offer you a refund or exchange for your item. We suggest testing your items as soon as they are received and reaching out to us at support@rabbit-labs.com if there any signs of shipping damage, or items arriving “DOA” (Dead on Arrival).

To be eligible for a return, your item must be unused and in the same condition that you received it. The shipping container / box / envelope must also remain sealed and unopened to qualify for a full-refund. We may request pictures, videos, and possibly troubleshooting to determine if a full-refund and/or replacement can be issued.

There are certain non-returnable items under any circumstances:

Gift cards
Downloadable software products
Shipping Charges associated with your purchase
Items that are single-use
Items damaged after being received
Customized / personalized items
Apparel / Clothing

To complete your return, we require a receipt and proof of purchase.

There are certain situations where only partial refunds are granted:

Items that have been Used, Tested, or Opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery if an exception is granted

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 Business days dependent on your bank.

There will be a restocking fee of 20% applied to any return where the item is due to buyer’s remorse, or if the item has signs of use, wear, or if the original packaging has been opened. Shipping charges are NON REFUNDABLE.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or bank as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@rabbit-labs.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded and are considered “NON-RETURNABLE”

Exchanges

We only replace items if they are defective or damaged at our discretion. If you need to exchange it for the same item, send us an email at support@rabbit-labs.com and we will process an RMA for the replacement item. In some cases, if a product is considered “DOA” or Damaged in transit, we may at our discretion not require a return of the item and a replacement will be sent.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

RABBIT-LABS
Attn: RETURNS
499 Ernston Road
Suite A3A
Parlin, NJ 08859

Please make sure to write your RMA Number provided by us clearly on the box so that we can track your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and refunds will not be provided for returns lost or damaged in transit.